How to manage user access

We recommend never to delete a user, just make it inactive. Deleting a user may cause problems as an active user is leaving footprint all over the system and deleting it will not necessarily delete all of them.

How to make a current user inactive

¦        1. Go to internet explorer

¦        2. Login into www.mychartwriter.com

¦        3. Go to Admin pages, next to the last icon at the top of the icon bar.

¦        4. Find user you are looking for in the left column

¦        5. Highlight user

¦        6. Click edit and the bottom

¦        7. Uncheck active box for that user

How to change a password for a user

¦        1. Go to admin pages and click on the change password link

¦        2. Enter data into the screen that it request, you must know the users login and old password

¦        3. Enter in the information and change the password and click submit.

How to reset a password

¦        Go to admin and click on “Role to user assignment”

¦        You will see a list of all the users on the left and a list of roles on the right

¦        Find the user you want to reset the passsowrd for

¦        Click on the user name, and then click on “Reset Password” that can be found just below the list of users

¦        this will open a new window where you will find the following options;

Login

New password

Confirm new password

¦        Enter the user name of the user in the text field next to “Login” and enter the new password

¦        When you click “Submit”, system will send the user new password in email

How to set/reset auth code

¦        Go to admin and click on “Set/reset Auth Code”, this will open a new list

¦        You will see the following in the new window;

Login

Password

Auth code

Confirm auth code

¦        In the “Login” field type the username of the user

¦        Enter the password of the the user in the “Password” field

¦        Enter the authorization code in the field “Auth Code”

¦        Enter the same authorization code again in the field “Confirm Auth code”

¦        When you click “Submit” system will prompt that “Auth code has been successfully updated”